Smart aleck Customer Service=Bad place to shop. by goodguy456 ,Jan 18 '07
I was happy to find some hard to find colored pencils on this site. I ordered them, I clicked on the little "calculate shipping costs" button, and it said the price, and directly underneath, it said, "Over $50.00, free shipping." It was one of the options. Then, I get to the final screen. It showed a shipping charge of $23.00. Which is ridiculous. Especially since what I was ordering was about $4.00 each. We met the $50.00 requirement, and they wouldnt give us the free shipping.
I wrote a letter to their customer service asking why. They told me and I quote, "You need to take that up with FEDEX. We charge the same as them."
WHAT? I get a smart-aleck blowoff answer from a customer service rep? Dont shop here. They are great if you have no problems. Have an issue tho, and you are in trouble. They simply dont care.
I ordered my items on a Wednesday afternoon, and they arrived on Thursday morning. Absolutely wonderful! Not only that, but they had the best price, by far. And the website is simply awesome. So many helpful tools, organized in an easy to use and intuitive way.
I had a question about an item, so I called them and a real person answered the phone. Gasp! She was even friendly and helpful.
I've not had such a pleasant online shopping experience in quite some time.
Very pleased with such fast delivery and prices. by pendesign ,Dec 28 '07
Was very pleased with service. Ordered one day and received the next day and did not have to pay anything extra for next day delivery. Also saved a couple dollars from ordering from Discount Office Items. Will use again.
Very pleasant shopping experience !!!! by rugrat67 ,May 22 '07
This was my first order and I am very pleased. All items were shipped quickly, were all correct and packaged very well. The delivery time was awesome! I would highly recommend this company and I know I will be back.
Linda
Discount Office items is really great I'm very glad I shopped here. I love the free shipping of $50 and over and the customer service was the best! If I couldnt find the right item I just gave them a call and they found me exactly what I was looking for! The best part is that everything is so affordable! This is by far one of the best online shopping I've ever experience!
Blazing fast -- less than 24 hours from order to delivery!! Wow!! by brianwilliam ,May 16 '07
Unbelievably fast! I would never have believed that 56 reams of paper could arrive on my doorstep less than 24 hours after placing the order, but My Office Items did it! Order was placed at 1:10 PM on Thursday, UPS tracked it as "out for delivery" at 5:38 AM Friday, and the driver dropped it off at 11:40 AM. In addition, the price was right, the shipping was free, and the product was exactly the same as I would have found at Office Max for a 50% higher price. Couldn't be happier!
Terrible. I received the product damaged and unusable. UPS has refunded them the money and I have yet to receive my refund. Very polite but totally incompetent and possibly fraudulent.
Awesome! The best processing and shipping experience! by rcapi ,Feb 04 '08
Items ordered Thursday, received Friday in 3 boxes shipped from different locations. Outstanding service. Very competitive prices. I placed a second order on Friday and received today (Monday), again in 3 boxes. Well packaged.
This is really a well coordinated and efficient shopping service.
Excellent price and service by alf2019 ,Oct 28 '08
I ordered a dozen Citrus II air fresheners on Saturday and they were delivered Tuesday morning. They had the cheapest price and shipping was free. They sent emails confirming the order, and then again notifying me when the order was shipped and when they received the final delivery notice from UPS. I'm very impressed.
May be counterfeit of brands. Label lighter as if copied on a copying machine by garynchic ,Jun 19 '08
May not be the real brand. Could be counterfeit or knock-offs. I ordered Ampad pads. Noticed a difference in the color of the label, as if it was copied on a copy machine. Also notice the quality of the lined paper was different. Called Ampad for information. They sent me a sample of their pad with the original label which is darker. The paper was not the same.
Web site very good--received my shipment quickly. Overall a good shopping experience Read more
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Oct 10 '07
Fast delivery and great prices! The only change I'd recommend is if an order will be sent in separate shipments, note that on the email confirmation noting the partial order has shipped. I received the items I ordered in two shipments - however, the first order confirmation did not mention which items were on the way or that there would be a second shipment. Read more
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Jun 24 '07
Product actually arrived faster than forecast. Read more
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Feb 27 '08
I was very pleased with the service. I received my order so quick I didn't get a chance to track it. I just couldn't believe that I received it so fast. If this is any indication of your service then I would most definitely purchase again and refer others. Thank you very much. Read more
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Jul 19 '07
My order was received in good condition. I was given a delivery date of Friday; the order arrived on Monday, which was okay. With the shipping being free, I was quite pleased with everything. Thank you. Read more
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Feb 27 '08
Received 24 hours after placing order. I did not have time to track as it was here so fast. It was the quickest service I've ever had. I was just over $50 so shipping was free. Amazing service!! Read more
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Nov 18 '08
I was shopping for a lower price for transparencys than my local office supply stores. I compared prices between Amazon and other online stores but Discount Office Items saved me more money than any other. My item arrived the next day! I could not believe your prompt service. I will definitely be shopping with you again. Thanks! Read more
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Jun 18 '08
Exactly as Ordered, Great Price, Incredibly Fast Shipping as Promised. Read more
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Jun 05 '08
I was very pleased to find some pens that are very comfortable but no longer stocked in most office supply stores. The order was easy to place and came very quickly.
Excellent job! Read more
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